A MAJORITY of Malaysians are house-proud. They give full care and attention to their abode when it comes to turning their house into a dream home.
Gone are the days when house owners are dependent on advice or ideas from contractors to renovate their home.
“Consumers are becoming more knowledgeable and they know exactly what they want when choosing tiles for their home,’’ said Jubin BMS Sdn Bhd managing director Ang Kwee Ping.
He said the knowledge, ideas or inspiration come from social media platforms, magazines or during their travel overseas.
Founded in 1990, Jubin BMS is one of Malaysia’s leading and trusted tile, stone mosaic and sanitary wares suppliers and retailers.
The company carries products and brands from all over the world, such as porcelain tiles, ceramic wall tiles, natural stones, mosaics, wood tiles, large format porcelain slabs, sanitary wares, fittings and accessories.
The company currently has showrooms and outlets at 13 locations in Kuala Lumpur, Selangor, Johor, Negri Sembilan and Sarawak.
“We offer our customers an extensive range of tiles in terms of designs and styles to choose from to suit their preference and budget,” said Ang.
He said the Jubin BMS retail sales team is well-versed on the products to better serve clients and attract new ones.
The sales team’s duty is to provide a seamless and enjoyable experience for customers who patronise the outlets and assist them fully.
“We can provide illustrations to customers who want to visualise how the house will look like using our items for their renovation project,” he said.
Ang said the company always emphasised on giving the best services with a personal touch to customers, most whom of have been returning customers over the years.
“Our senior sales staff members have forged a good relationship with the customers – starting from their parents, to their children and even grandchildren,” he said.Ang said the company holds sales promotions every quarter of the year and regularly updates its displays at its 70,000sq ft (6,500sq m) BMS Complex at Tebrau III industrial estate in Johor Baru – listed as the largest tiles and sanitary wares showroom in the country in the Malaysia Book of Records.
“We are also among the first in the Johor Baru market to introduce the Marmo Grande or TV console concept for landed properties or high-rise living,” he said.
Ang said that previously it would cost about two to five times more to have the console made from stones compared with Marmo Grande.
Branding and marketing manager Nicky Ang said Jubin BMS always wants to be ahead of its competitors in the market in Johor Baru by offering the latest products and trends.
“We have been in the market since 1990 and understand our customers better and are committed to deliver the best services to them,” he said.
Nicky said BMS Complex is more than just a showroom as it showcases an extensive range of tiles, stones, mosaics and sanitary wares from many internationally-known brands.
He said the products are displayed in an innovatively designed showroom combined with an efficient logistics and warehouse system to fulfil customer’s expectation and convenience.
“Other highlights of the new showroom include custom cutting services, virtual reality for interior design, as well as recreational and discussion spaces for customers,” added Nicky.
He said the company is optimistic it would sail through this challenging pandemic that has impacted most businesses.
“There is a silver lining behind every cloud,” said Nicky.
He said people now spend more time at home due to the pandemic and new normal, and the company believes that customers are seeking better design products and services.“We are able to provide just that as we have been around for over 30 years in Johor Baru. We know what our customers want,” said Nicky.
He said BMS Complex caters to different segments of the market – from low and medium to high-end segments to suit their preference and budget.
“Our team of sales people are ready to serve our customers, and provide them advice when it comes to choosing the right products for their home renovation project,’’ said Nicky.